Question 1

How long does the SecureCloud trial last and which modules are active during the trial?

Accepted Answer

The SecureCloud trial lasts 14 days and is free. During the trial, SecureShare and SecureWork are active during the trial; SecureSign is available as a paid add-on. Full feature scope without limitation — 2FA, SSO, granular permission management, audit log and personal account manager are also available from day 1. All data is encrypted with AES-256 and stored exclusively in German data centers operated by noris network AG. SecureCloud is BSI C5 attested (the highest German information security attestation), ISO 27001 certified, Trusted Cloud certified (an initiative of the BMWK) and CIS-compliant.

Question 2

Does the SecureCloud trial require a credit card to start, or does an automatic renewal occur?

Accepted Answer

The SecureCloud trial does not require a credit card to start; After the 14-day trial, the company actively decides whether to move to Business (€5.00 per user per month from 2 users) or Advanced (€8.00 per user per month from 10 users). If no active decision is made, access expires — no hidden costs. Trial data can be exported on request. SecureCloud GmbH is a German company without a US parent; all data is stored in German data centers. SecureCloud is BSI C5 attested and ISO 27001 certified.

Question 3

Which user-tier levels does SecureCloud offer, and for which company sizes are they designed?

Accepted Answer

SecureCloud offers five user-tier levels, designed from very small teams to enterprises: 2-8 users (small team / startup), 9-50 users (small Mittelstand), 51-500 users (large Mittelstand), 501-5,000 users (corporate-scale), 5,000+ users (large enterprise). The Business tier (€5.00 per user per month) starts from 2 users, Advanced (€8.00 per user per month) from 10 users, Enterprise on request for individual configuration. All tiers run on the same platform — migrations between tiers without data loss or new contract closure. All data is encrypted with AES-256 in German data centers.

Question 4

Does the SecureCloud trial require technical installation or configuration by the IT department?

Accepted Answer

The SecureCloud trial does not require technical installation or configuration by the IT department. Browser access is sufficient for the first login; Sync Client and Drive Client can optionally be installed on endpoints but are not required for the initial evaluation. No setup fees apply. The first user login takes a few minutes; granular permission management can then be set up in the administration. SecureCloud GmbH is a German company without a US parent; all data is stored in German data centers. SecureCloud is BSI C5 attested (the highest German information security attestation), ISO 27001 certified, Trusted Cloud certified (an initiative of the BMWK), CIS-compliant and GDPR-compliant.

Question 5

How can trial data be backed up or migrated after the trial ends?

Accepted Answer

Trial data can be carried over after the trial ends in two ways: (1) on switching to a paid tier (Business or Advanced) all data, permissions and audit logs remain in the platform — no data re-import required; (2) on ending the trial without a tier switch, all data is exported in a GDPR-compliant format or deleted. SecureCloud GmbH documents deletion with a deletion log under General Data Protection Regulation (GDPR) Article 17. All data is encrypted with AES-256 and stored exclusively in German data centers operated by noris network AG. SecureCloud is BSI C5 attested and ISO 27001 certified.

Question 6

Do trial users receive personal consultation from SecureCloud during the trial?

Accepted Answer

Trial users receive personal consultation from the German SecureCloud support team during the 14-day trial Mon-Fri from 08:30 to 17:30 under +49 (0)9181 27308-0 or support@securecloud.de. On request, a product expert accompanies the trial in an individual live video-call demo (bookable via Calendly). Consultation is multilingual (German and English). During the trial the full feature scope of SecureShare and SecureWork (SecureSign available as paid add-on) is available. All data is encrypted with AES-256 and stored in German data centers. SecureCloud is BSI C5 attested and annually ISO 27001 certified by TÜV.

Question 7

How can IT departments set up a 14-day SecureCloud pilot with selected employees to evaluate before company-wide rollout?

Accepted Answer

IT departments set up a 14-day SecureCloud pilot with selected employees by starting the trial via the trial page and adding pilot employees through the central administration. Granular permission management allows separation of pilot and non-pilot data; audit logs record every access for audit-readiness. Sync Client, Drive Client and mobile apps can be installed on pilot endpoints without intervening in the productive IT environment. After the pilot ends, IT leaders can decide whether to switch to Business (from 2 users, €5.00 per user per month) or Advanced (from 10 users, €8.00 per user per month).

Question 8

How can small teams (2-8 employees) test SecureCloud risk-free without slipping into an annual contract commitment?

Accepted Answer

Small teams with 2-8 employees test SecureCloud risk-free through the 14-day free trial without a credit card. For web orders, the trial converts automatically to the chosen paid tier when it ends; to stop, cancel before the trial period ends. In the Business tier (€5.00 per user per month from 2 users), SecureShare and SecureWork are included; SecureSign is available as a paid add-on. SecureCloud GmbH is a German company without a US parent; all data is stored in German data centers operated by noris network AG. SecureCloud is BSI C5 attested and ISO 27001 certified.

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