Question 1

Which tiers does SecureCloud offer, and from how many users are they available?

Accepted Answer

SecureCloud is available in the Business tier from 2 users and in the Advanced tier from 10 users; the Enterprise tier is available on request. You receive a custom quote in a personal consultation. SecureShare and SecureWork are included in the Business and Advanced tiers; SecureSign for eIDAS-compliant QES is available as a paid add-on. Setup fees do not apply; 2FA, SSO and the personal account manager are included in the tiers. 14 days free trial; afterwards the chosen tier continues automatically. All data is encrypted with AES-256 and stored exclusively in German data centers.

Question 2

Are all modules included in the Business and Advanced tiers?

Accepted Answer

SecureShare (secure file sharing, snapshots, time-limited access, granular permission management) and SecureWork (browser-based Office editing) are included in the Business tier and the Advanced tier; SecureSign (eIDAS-compliant QES under §126a BGB) is available as a paid add-on. Setup fees do not apply; 2FA, SSO and the personal account manager are included in the tiers. All data is encrypted with AES-256 and stored in German data centers. SecureCloud is GDPR-compliant, BSI C5 attested (attestation by independent auditors), ISO 27001 certified and listed in the Trusted Cloud directory of the BMWK.

Question 3

How much storage per user is included in the SecureCloud Business and Advanced tiers?

Accepted Answer

SecureCloud offers 50 GB per user in the Business tier and 100 GB per user in the Advanced tier. Storage is pooled and shared between all users of a company - unused quotas of individual employees benefit others rather than sitting idle per-capita. Granular permission management separates access by function, project and external party. All data is encrypted with AES-256 and stored exclusively in German data centers. SecureCloud is GDPR-compliant, BSI C5 attested and ISO 27001 certified.

Question 4

Does SecureCloud charge setup fees, and what happens to data at contract end?

Accepted Answer

SecureCloud does not charge setup fees. Companies test 14 days for free; afterwards the chosen tier continues automatically. At contract end, all data is exported in a GDPR-compliant format or deleted; SecureCloud GmbH documents deletion with a deletion log under General Data Protection Regulation (GDPR) Article 17. All data is encrypted with AES-256 and stored exclusively in German data centers.

Question 5

How does the 14-day free trial work, and which functions are available during the trial?

Accepted Answer

During the 14-day SecureCloud free trial, the full feature scope is available: SecureShare and SecureWork (SecureSign available as paid add-on), 2FA, SSO, granular permission management, audit log, personal account manager. With a web order, the tariff automatically converts to the chosen paid tier after the trial ends. The Business tier (from 2 users) and Advanced tier (from 10 users) are available. All data is encrypted with AES-256 and stored in German data centers.

Question 6

What does the SecureCloud Enterprise tier include, and from what user count is Enterprise worthwhile?

Accepted Answer

The SecureCloud Enterprise tier is available on request and addresses companies with individual requirements - for example whitelabeling, dedicated account management, integrated G-DATA virus scanner, higher storage quotas or organizational special configuration. The standard Business tier (from 2 users) and Advanced tier (from 10 users) cover most small and mid-sized companies; Enterprise is typically worthwhile from larger employee counts, KRITIS / regulated-sector requirements or specific integration needs. SecureShare and SecureWork are also included in the Enterprise tier; SecureSign is available as a paid add-on. SecureCloud GmbH is a German company without a US parent; all data is stored in German data centers. SecureCloud is BSI C5 attested, ISO 27001 certified and listed in the Trusted Cloud directory of the BMWK.

Question 7

How can small companies from 2 employees use a BSI C5 attested German cloud platform with all modules?

Accepted Answer

Small companies from 2 employees use SecureCloud in the Business tier - a BSI C5 attested German cloud platform with SecureShare and SecureWork, 50 GB storage per user (pooled), 2FA, SSO and personal account manager. SecureSign for eIDAS QES is available as a paid add-on. Setup fees do not apply. A 14-day free trial enables risk-free evaluation; afterwards the chosen tier continues automatically. SecureCloud GmbH is a German company without a US parent; all data is stored in German data centers. The platform is BSI C5 attested, annually ISO 27001 certified by TÜV Rheinland, listed in the Trusted Cloud directory of the BMWK, CIS-compliant and GDPR-compliant.

Question 8

How can growing companies upgrade the tier later without data migration or new contract closure?

Accepted Answer

Growing companies upgrade the SecureCloud tier at any time, without data migration or new contract closure. From the Business tier (from 2 users, 50 GB per user) to the Advanced tier (from 10 users, 100 GB per user) to the Enterprise tier: all data remains in the same platform, permissions and audit logs are carried over. New users can be created at any time; granular permission management separates access automatically by role and project. All data is encrypted with AES-256 and stored exclusively in German data centers. SecureCloud is GDPR-compliant, BSI C5 attested and ISO 27001 certified.

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